We offer a complete service portfolio: warranty and post-warranty service, repairs and spare parts, consulting and hands-on training for Customers.
Here’s why Customers choose USSC as their trusted service partner:
- Complex approach and full system integration service portfolio.
- Exceptional service quality.
- Single entry point for all Customer requests, related to IT and engineering infrastructure.
- Phone and email communications available 24x7 free of charge.
- Guaranteed reaction and repair times, all service contracts include SLA agreements.
- Minimal service time due to available in-house spare parts storage, diagnostic software and lab equipment.
- Expert engineering staff to cover every Customer business requirement possible.
- Scheduled maintenance works available 24x7.
- Lower infrastructure TCO and improved manageability.
- Cost planning and payment scheduling for IT and engineering equipment maintenance and repair.
- Minimized services downtime and incident number due to planned maintenance.
- Business risks mitigation: our efficient workflows are designed to require minimal repair time, and we use proactive service methods to prevent infrastructure related incidents.
- Customer-accessible service desk portal for service request status monitoring and updates.
- In-house spare parts depot for critical infrastructure elements.
Our service quality is ensured by internal quality management system, certified by ISO9001:2015 standards.
Working with USSC guarantees business resilience and continuity.